Member Support F.A.Q

If you are experiencing technical difficulties with our site please read the following carefully to help assist you with the issue. By following the instructions below our users have fixed 99% of their technical issues inside our site.

  1. What Browser Are You Using?
    This web site works best when using the latest version of Microsoft Internet explorer, Please download the latest version by Clicking Here.
  2. Do You Have Windows Media Player Installed?
    Most of the Videos on this site require Windows Media player to view. Windows media player was designed to work with Internet explorer. If you must run a browser other then internet explorer, you can download the Plug-in for free direct from Microsoft website by Clicking Here.
  3. Is Your Internet Browser Configured Correctly?
    If you are running  Internet Explorer version 6, Please check your privacy settings to allow cookies. If you are using an older version of Internet Explorer, please check your security settings. They are located in Internet Options on the Tools menu. Make sure they are set to medium or lower to take advantage of all our features for more browser help
    Click Here
  4. Do You Have All The Required Plugins?
    Some features of this site require you to have additional Plug-ins. Plug-ins allow you to view different formats of content that are used on this site. We recommend that you download these Free plug-ins to avoid any compatibility issues while surfing our web site:
     

     

  5. Are You Using A Pop Up Blocker Or Ad Ware Blocker?
    It is strongly recommended that you disable any and all "popup blocker" or  "ad aware" protection software to view this site. Much of our content opens in a New Pop up window and your Blocker software will not allow the windows to open and you will miss some of our features. We do not have any intrusive popups in this site.
  6. What Is Your Connection Speed?
    This site is optimized to allow most any user access to all content. some content will allow you to choose your connection speed. This is sometimes done with links that say Cable, Dial up, 100k, 250k, 350k, High bandwidth or low bandwidth. to properly determine your connection speed so you may choose the right speed of video please test your connection speed by Clicking Here. (Please allow up to 30 seconds for test to complete.)

    If your tested connection speed is less than 130k you should not be attempting to view the high speed or broadband versions of the content
    on this site.
  7. What Is Your Screen Resolution?
    Sometime our pages are longer or wider than your screen size. Use your scroll bars to scroll through the page to be able to view all the sites content.

If none of the above solved your problem and, 99% of the time it will, please check our more comprehensive trouble shooting guide which is located HERE.