Refund Policy

Red Bag Productions (“we”, “us”, “our”, “the Company”) sells and distributes digital products across three primary categories: eBooks and digital publications, membership website subscriptions, and digital software products. Each product category is subject to its own specific refund terms as detailed in this policy.

This Refund Policy forms part of and should be read in conjunction with our Terms of Service and End User Licence Agreement (EULA). In the event of any conflict between this Refund Policy and those documents, this Refund Policy shall prevail in relation to refund matters.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, consumers in the United Kingdom ordinarily have a 14-day cooling-off period during which they may cancel a distance purchase and receive a full refund.

However, these regulations also provide that the right to cancel does not apply to contracts for the supply of digital content that is not supplied on a tangible medium (such as downloads, streaming access, or online platform access) once the performance of the service has begun, provided that:

1. The consumer has been informed, prior to purchase, that they will lose their right to cancel once the digital content delivery or service access has commenced.
2. The consumer has given their express consent to begin delivery or access immediately.
3. The consumer has acknowledged that they will lose their cancellation right.

By completing a purchase on any Red Bag Productions website or platform, you expressly consent to the immediate delivery of digital content and/or immediate access to membership services, and you acknowledge that you are waiving your statutory right to cancel under the 14-day cooling-off period. This consent is obtained at checkout before payment is processed.

3.1 General Policy

eBooks and digital publications are non-refundable once downloaded. Due to the nature of digital content, once an eBook has been downloaded or accessed, it cannot be returned, and the transaction is considered complete. This applies to all formats including PDF, EPUB, MOBI, and any other digital file format.

3.2 Sole Exception: Verified Technical Flaws

A refund for an eBook or digital publication will only be considered if all of the following conditions are met:

1. The refund request is submitted within 24 hours of the original download.
2. The eBook or publication contains a genuine technical flaw that prevents it from being read, opened, or used as intended (for example: corrupted file, missing pages, unreadable formatting, incorrect file delivered, or file that fails to open in standard compatible readers).
3. The technical flaw is one that Red Bag Productions can independently verify and duplicate on our systems. If we cannot reproduce the flaw, the refund request will be denied.
4. The customer has made a reasonable attempt to resolve the issue by using an alternative compatible reader or device, and has contacted our support team to attempt a resolution before requesting a refund.

3.3 What Does NOT Qualify for an eBook Refund

The following are not valid reasons for an eBook refund and will be declined:

• Change of mind — you decided you no longer want the eBook after downloading it.
• Dissatisfaction with content — you did not like the writing style, topics covered, depth of information, or felt the content was not what you expected. Product descriptions, previews, and sample chapters are provided prior to purchase to help you make an informed decision.
• Already knew the information — you felt the content did not teach you anything new.
• Accidental or duplicate purchase — you purchased the same eBook twice or purchased the wrong title. Our checkout process includes a confirmation step to prevent accidental purchases. Duplicate purchases may be resolved by a replacement credit at our discretion, not a monetary refund.
• Incompatibility with your device — you are unable to open the file on your specific device. File format requirements and compatible reader information are clearly listed on each product page prior to purchase.
• Promotional regret — the eBook is later offered at a lower price or as part of a promotion.
• Third-party software issues — the file does not open due to problems with your own device, operating system, PDF reader, or eBook application that are outside our control.
• Request made after 24 hours — the refund request was submitted more than 24 hours after the original download, regardless of reason.

3.4 eBook Refund Request Process

If you believe you have received a technically defective eBook, you must:

1. Email support@redbagproductions.com within 24 hours of downloading the file.
2. Include your order number, the title of the eBook, and the email address used at checkout.
3. Provide a detailed description of the technical issue, including the device and software you are using to open the file.
4. Attach screenshots or screen recordings clearly showing the technical flaw.
5. Confirm that you have attempted to open the file using at least one alternative compatible reader or device.

Our team will review the request, attempt to duplicate the reported flaw on our systems, and respond within five (5) business days. If the flaw is verified, we will offer either a corrected replacement file or a full refund at our discretion. If the flaw cannot be duplicated, the refund request will be denied and we will provide guidance on resolving the issue on your end.

4.1 General Policy

Membership website subscriptions provide immediate access to gated content, community features, courses, and other digital resources upon payment. Because access is granted instantly and content is available for immediate consumption, membership payments are non-refundable unless the charge was genuinely fraudulent or unauthorised as described in Section 4.2.

4.2 Sole Exception: Verified Fraudulent or Unauthorised Charges

A refund for a membership payment will only be considered if all of the following conditions are met:

1. The refund request is submitted within 48 hours of the charge appearing on your payment method.
2. The charge was genuinely fraudulent or unauthorised — meaning someone other than the account holder made the purchase without the account holder’s knowledge or permission.
3. The fraudulent activity can be independently verified by Red Bag Productions through our own records, including but not limited to IP address logs, device fingerprints, access history, login records, and usage patterns.
4. The claimant provides supporting documentation such as a police report, bank fraud report, or written statement from their payment provider confirming the unauthorised nature of the transaction.

4.3 What Does NOT Qualify for a Membership Refund

The following are not valid reasons for a membership refund and will be declined:

• Change of mind — you decided you no longer wish to be a member after signing up and accessing content.
• Dissatisfaction with content — you did not find the membership content valuable, interesting, or worth the subscription price. Membership descriptions, content previews, and FAQs are provided prior to purchase.
• Forgot to cancel — your subscription renewed automatically and you forgot to cancel before the billing date. Renewal reminders are sent prior to each billing cycle, and you may cancel at any time through your account dashboard before the next renewal date.
• Lack of use — you did not log in or did not use the membership during the billing period. Access was available to you and the service was delivered as described.
• Shared account access — someone you authorised to use your account made the purchase or renewed the subscription. You are responsible for all activity on your account.
• Technical issues on your end — you were unable to access the membership due to your own device, browser, internet connection, or software issues that are outside our control.
• Price dissatisfaction — you feel the membership is not worth the price after accessing the content.
• Promotional regret — the membership is later offered at a lower price, with a trial period, or as part of a promotion.
• Content updates — specific content you previously accessed was updated, moved, archived, or removed as part of normal content management.

4.4 Cancellation vs. Refund

Cancelling your membership and requesting a refund are two separate actions. You may cancel your membership subscription at any time through your account dashboard, and cancellation will take effect at the end of your current billing period. You will retain access until the end of the period you have already paid for. Cancellation does not entitle you to a refund for any portion of the current billing period, past billing periods, or any unused time remaining on your subscription.

4.5 Access Logs and Verification

We maintain comprehensive records of all membership account activity, including registration details, login history, IP addresses, device and browser fingerprints, pages viewed, content accessed, downloads initiated, and time spent on the platform. These records are used to verify the legitimacy of refund and fraud claims, and may be presented as evidence during any dispute resolution or chargeback process.

5.1 General Policy

Refunds for software products, including plugins, applications, tools, and digital utilities, are issued at the sole and absolute discretion of Red Bag Productions. Software products involve significant development investment and are delivered digitally with immediate licence activation. As such, we are under no obligation to issue a refund for any software purchase, and refunds are only considered in limited circumstances involving verified technical flaws.

5.2 Limited Exception: Verified Technical Flaws

A refund for a software product may be considered, at our sole discretion, if all of the following conditions are met:

1. The refund request is submitted within 14 days of the original purchase date.
2. The software contains a genuine, material technical flaw that prevents it from functioning as described on the product page (for example: software fails to install, crashes immediately upon launch, a core advertised feature is entirely non-functional, or the licence key fails to activate despite correct installation).
3. The flaw is one that Red Bag Productions can independently verify and duplicate in our own testing environment.
4. The customer has engaged with our technical support team and made a reasonable effort to resolve the issue through troubleshooting before requesting a refund.
5. The issue is not caused by the customer’s own hardware, software environment, server configuration, third-party conflicts, or failure to meet the minimum system requirements published on the product page.

If a verified flaw is confirmed, we will first attempt to resolve the issue through a patch, update, or workaround. A refund will only be issued if the flaw cannot be resolved within a reasonable timeframe.

5.3 What Does NOT Qualify for a Software Refund

The following are not valid reasons for a software refund and will be declined:

• Change of mind — you decided you no longer want or need the software after purchasing and activating it.
• Dissatisfaction with features — the software does not include a feature you expected but that was not listed on the product page, or you are unhappy with how a feature works despite it functioning as described.
• Found an alternative — you discovered a different product you prefer after purchasing ours.
• Incompatibility — the software does not work with your specific server, hosting provider, operating system, theme, or third-party plugins. Minimum requirements and compatibility information are published on each product page prior to purchase and it is the customer’s responsibility to verify compatibility before buying.
• Performance expectations — you expected the software to produce specific business outcomes, revenue, traffic, rankings, or other results. We do not guarantee any particular outcome from using our software.
• Customisation requirements — you need modifications, custom development, or bespoke features beyond what is included in the standard product.
• Failure to use — you purchased the software but never installed, activated, or used it. The product was delivered and available to you.
• Renewal charges — your software subscription renewed automatically and you forgot to cancel. Renewal reminders are sent in advance of each billing cycle.
• Request made after 14 days — the refund request was submitted more than 14 days after the original purchase date, regardless of reason.
• Licence misuse — your licence was revoked or deactivated due to a violation of our EULA, including but not limited to redistribution, sharing licence keys, reverse engineering, or exceeding the permitted number of installations.

5.4 Software Refund Request Process

If you believe your software product has a genuine technical flaw, you must:

1. Contact our technical support team at support@redbagproductions.com within 14 days of purchase to report the issue and attempt to resolve it through troubleshooting.
2. Provide your order number, licence key, product name, and a detailed description of the issue.
3. Include your system specifications, server environment details (if applicable), and any error messages or logs.
4. Attach screenshots, screen recordings, or diagnostic reports demonstrating the flaw.
5. Cooperate with our support team through reasonable troubleshooting steps, which may include installing updates, adjusting settings, disabling conflicting software, or providing temporary access to your environment for testing.

If the issue cannot be resolved through support and the flaw is verified by our development team, we may issue a refund at our sole discretion. If we determine the issue is caused by factors outside our control, the refund request will be denied.

6.1 Refund Method

Where a refund is approved, it will be issued to the original payment method used at the time of purchase. We do not issue refunds to alternative payment methods, bank accounts, or third-party accounts. If the original payment method is no longer available (for example, an expired or cancelled card), we will work with the payment processor to route the refund appropriately.

6.2 Processing Time

Approved refunds are processed within ten (10) business days of approval. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement. Red Bag Productions is not responsible for delays caused by your payment provider, bank, or financial institution.

6.3 Currency

Refunds are issued in the same currency as the original transaction. Any exchange rate differences between the date of purchase and the date of refund are the responsibility of the customer and their financial institution.

6.4 Partial Refunds

In certain circumstances and at our sole discretion, we may offer a partial refund rather than a full refund. For example, if only a portion of a software product or bundle is affected by a verified flaw, we may refund the affected component only.

6.5 Effect of Refund

Upon the processing of any refund:

• Your access to the refunded product, content, or service will be immediately and permanently revoked.
• Any associated licence keys will be deactivated.
• Any membership or subscription access will be terminated.
• You must delete all copies of any downloaded files, eBooks, software installers, and related materials from all of your devices.
• Any affiliate commissions earned on the refunded transaction will be reversed.

7.1 Contact Us First

If you have any issue with a charge from Red Bag Productions, you must contact us directly at support@redbagproductions.com before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving legitimate billing issues quickly and fairly. In the vast majority of cases, contacting us directly will result in a faster and more favourable resolution than filing a chargeback.

7.2 What Constitutes Friendly Fraud

Friendly fraud (also known as chargeback fraud or first-party fraud) occurs when a customer files a chargeback or payment dispute with their bank or payment provider for a legitimate transaction, often in an attempt to receive a refund while retaining the product. Examples of friendly fraud include, but are not limited to:

• Filing a chargeback claiming “unauthorised transaction” when the purchase was made by the account holder or someone they authorised.
• Filing a chargeback claiming “product not received” when download records, access logs, or delivery confirmations prove the product was delivered and accessed.
• Filing a chargeback claiming “product not as described” without first contacting us to resolve the issue or after the product functioned exactly as described on the product page.
• Filing a chargeback after downloading and consuming an eBook, accessing membership content, or using software, in an attempt to retain the product without paying.
• Filing a chargeback after a legitimate refund request was denied because it did not meet the criteria in this policy.
• Filing a chargeback for a subscription renewal when auto-renewal terms were clearly disclosed at checkout and renewal reminders were sent.
• Allowing a family member, friend, or associate to use your payment method and then filing a chargeback claiming the transaction was unauthorised.

7.3 Our Response to Chargebacks

Red Bag Productions actively contests all unwarranted chargebacks. When we receive a chargeback notification, we will:

1. Compile and submit comprehensive evidence to the payment processor, including but not limited to: order confirmation emails, delivery and download records with timestamps, IP addresses and device fingerprints, account access and login history, content consumption records, terms of service acceptance logs, digital consent waiver records, checkout confirmation screenshots, correspondence history, and any other relevant documentation.
2. Immediately suspend all products, services, licences, and account access associated with the disputed transaction pending resolution of the chargeback.
3. Place a hold on any pending orders, refund requests, or account actions associated with the customer.

7.4 Consequences of Fraudulent Chargebacks

If a chargeback is filed and we determine, based on our records, that the transaction was legitimate and the chargeback constitutes friendly fraud, the following actions may be taken:

• Permanent account ban. Your account and all associated accounts will be permanently terminated. All licences, memberships, and access to all Red Bag Productions products and services will be revoked.
• Blacklisting. Your name, email address, IP address, device fingerprint, and payment details may be added to our internal fraud database to prevent future purchases.
• Recovery of losses. We reserve the right to pursue recovery of the disputed amount, chargeback fees, administrative costs, and any other losses incurred as a result of the fraudulent chargeback through all available legal means, including but not limited to debt collection agencies and legal proceedings.
• Reporting. Fraudulent chargeback activity may be reported to relevant fraud prevention databases, payment processor fraud teams, and, where appropriate, law enforcement authorities.
• Affiliate commission reversal. Any affiliate commissions associated with the disputed transaction will be permanently reversed.

7.5 Chargeback Fees

Chargebacks incur significant administrative and financial costs to Red Bag Productions, including payment processor fees, staff time for evidence compilation, and potential loss of payment processing privileges. If a chargeback is filed and subsequently resolved in our favour (i.e., the chargeback is reversed by the payment processor), we reserve the right to invoice the customer for all associated chargeback fees and administrative costs incurred.

Red Bag Productions employs a range of measures to detect, prevent, and deter refund fraud and chargeback fraud. These measures include, but are not limited to:

• Transaction monitoring — automated systems that flag unusual purchasing patterns, high-frequency refund requests, and suspicious account activity.
• Download and access tracking — detailed logging of all product downloads, licence activations, membership logins, content access events, and session activity with associated timestamps, IP addresses, and device information.
• Device fingerprinting — identification of devices used to make purchases and access products, enabling us to detect linked accounts or repeat offenders using different identities.
• IP address and geolocation analysis — monitoring for VPN or proxy usage at the time of purchase and subsequent chargeback claims, and flagging transactions where the purchase and dispute locations differ significantly.
• Checkout consent logging — recording of each customer’s acceptance of the digital content consent waiver, terms of service, and refund policy at the point of purchase, providing timestamped evidence that the customer agreed to these terms before completing the transaction.
• Communication records — retention of all customer support correspondence, emails, live chat transcripts, and support ticket histories for use as evidence in dispute resolution.
• Velocity checks — monitoring for multiple refund requests from the same individual, email address, IP address, device, or payment method across different products or accounts.
• Cross-referencing — comparison of refund and chargeback data across our product portfolio to identify customers who engage in systematic refund abuse across multiple products or brands.

8.1 Refund Abuse

Customers who engage in a pattern of refund abuse — including but not limited to making repeated refund requests across multiple products, filing multiple chargebacks, purchasing products with the apparent intent of immediately requesting a refund, or using different accounts or identities to circumvent previous refund denials — may be subject to:

• Permanent termination of all accounts and access.
• Denial of all future refund requests.
• Blacklisting from all Red Bag Productions products and services.
• Reporting to fraud prevention databases and, where warranted, law enforcement.

Products purchased as part of a bundle, promotional offer, flash sale, discounted package, or special pricing event are subject to the same refund terms as individually purchased products as outlined in Sections 3, 4, and 5 above. Additional conditions apply:

• Bundles are treated as a single transaction. Individual products within a bundle cannot be refunded separately. If a refund is approved for a bundle, it applies to the entire bundle and all included products will be revoked.
• Promotional discounts are not retroactive. If a product you previously purchased at full price is later offered at a lower price or as part of a promotion, you are not entitled to a partial refund, price adjustment, or credit for the difference.
• Free bonuses and add-ons included with a purchase must be returned (deleted from all devices) if a refund is issued for the primary product.
• Limited-time offers that are clearly marked as non-refundable at checkout are not eligible for refunds under any circumstance.

This section applies to recurring subscriptions for membership websites and subscription-based software products.

10.1 How to Cancel

You may cancel any active subscription at any time through your account dashboard on the relevant website. Cancellation can also be requested by emailing support@redbagproductions.com with your account details. Cancellations processed via email may take up to two (2) business days to take effect.

10.2 Effect of Cancellation

• Cancellation takes effect at the end of your current billing period. You will retain access to the product or service until that date.
• No prorated refunds are issued for unused time remaining in the current billing period.
• No refunds are issued for past billing periods.
• If you cancel and later wish to re-subscribe, you may need to pay the current subscription price, which may differ from your original rate.

10.3 Your Responsibility

It is your sole responsibility to cancel your subscription before the next billing date if you do not wish to be charged. We send renewal reminder notifications, but the ultimate responsibility for cancellation rests with you. Failure to cancel before the renewal date is not grounds for a refund.

Red Bag Productions maintains detailed transactional and usage records for all purchases. These records are retained for a minimum of six (6) years in accordance with applicable legal and financial record-keeping requirements and are used to:

• Verify the delivery and access of digital products.
• Evaluate the legitimacy of refund requests.
• Compile evidence for chargeback disputes.
• Detect and prevent refund fraud and abuse.
• Comply with legal, regulatory, and tax obligations.

Records we retain include, but are not limited to:

Nothing in this Refund Policy is intended to exclude, limit, or override any mandatory consumer protection rights you may have under applicable law, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If a digital product you purchase from us does not meet these statutory standards, you may be entitled to a repair, replacement, or refund as provided by law, regardless of the terms in this policy.

If you believe your statutory rights have been breached, please contact us at support@redbagproductions.com and we will work with you to resolve the matter in accordance with applicable law. You may also seek advice from your local Citizens Advice Bureau or Trading Standards office.

13.1 Internal Resolution

If you are dissatisfied with the outcome of a refund request, you may escalate the matter by emailing legal@redbagproductions.com with the subject line “Refund Dispute” and your order number. A senior member of our team will review your case and respond within ten (10) business days.

13.2 Alternative Dispute Resolution

If you are a consumer in the UK or EU and we are unable to resolve your complaint to your satisfaction, you may be eligible to use an alternative dispute resolution (ADR) service. Information about ADR is available from your local Citizens Advice Bureau and from the European Commission’s Online Dispute Resolution platform where applicable.

13.3 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer entitled to bring proceedings in your country of domicile.

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our products and services after any modifications constitutes acceptance of the revised policy. We encourage you to review this page periodically. Any changes will not apply retroactively to transactions made before the effective date of the change.

If you have any questions, concerns, or requests regarding these refund policies please contact us: